Return & Refund Policy

All info about Returns & Refunds

Returns and Refunds

How will I be refunded?

The refund will go back onto the same credit card or PayPal account you used to place the order with us, and will be paid back to you via a return transaction.

We promise to do our upmost best to process any refund request as soon as possible but note that after authorization from our end it may take 2-30 days for your credit card company or PayPal to process the transfer.

Can you process the refund via another debit/credit card or wire transfer.

No, the refund can only be done onto the same card you used to place the order with us.

How do I cancel an order?

You can cancel any order up to the moment the products are dispatched. Please contact us on orders@urbandesignfox.com and we will cancel the order for you and arrange a refund.

I would like to return a product, within 14 days of receiving it.

If you have changed your mind or the item is no longer suitable you may return the item for an exchange or a refund. In order to do so please contact us on orders@urbanfoxdesign.com

If you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs.

If, however, you simply change your mind and wish to cancel the order after delivery, you will need to pay the return or collection costs.

Please do note that in case the products are not returned in their original conditions, charges may subtracted from the refund. Please see also see our terms and conditions.

I would like to return a product, after 14 days of receiving it.

We understand that you can always change your mind, especially when ordering online. Hence we offer our customers the opportunity to return products up to 14 days after receiving them.

However, once past this period and you still just change your mind, we are unable to accept the return.

What if my order is damaged?

Our products are manufactured and processed with the greatest care. Should your order not arrive in a perfect condition please just reach out to us at orders@urbandesignfox.com. We will be very happy to help you resolve the issue!

Any other questions?

CONTACT US

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